How to stop a reach attempt
If we are contacting your on-call staff for specific call types, the operators will dial through your scheduled staff list until they reach someone, or until they have exhausted the number of dial-outs you set. You might miss a call, but pick up the message and take care of the caller's issue. Because our operators would have no way of knowing this, they would continue to dial through your schedule. If you'd like to stop the operators from reaching your on-call contacts, there are two ways that this can be done:
- You can dial your forward number, and let the operator know that you received the message. Then, ask them to close out the call. This will immediately stop any remaining dial-outs.
- You can stop any pending dial-outs in your call script.
To stop pending dial-outs in your call script, follow the instructions below.
1. Click the Scripts tab from the left side menu in SAS Desk.
2. The next screen will show your Active scripts. Click on the row of the script you'd like to update.
3. Then in the upper right corner, click the green See your script button. This will open a view where you will be able to see the same script the operator sees. Note: You must allow pop ups in the browser you are using in order to see the script.
4. Once the call script opens, click on the Pending Dial Outs link from the left side menu.
5. The next screen will show you any dial outs that you have pending, meaning dial outs where we haven't reached you yet. Click the Date and Time link in the Created column to be taken to the open dial out.
This will take you to the dial-out screen with the operators' instructions where you'll see a screen that looks like the one below.
6. At the bottom of the screen, you'll enter your initials in the Op ID box, and you'll select Completed from the Outcome drop down menu. In the Comments box, type, "Message received by [YourName]." or any notes you may need to let you know you've gotten the call.
Once that section is filled in, click the grey Save Call button.
7. On the next screen, you'll see the following message.
8. From this view, there is no need to press F4. Just click the white X in the upper right corner of the pop-up, and you're all set!