Understanding my first bill (Per-Call Structure)

You’ve received your first invoice and want a break down. Here’s how it works:

SAS issues monthly invoices on the 1st of every month, and they are due on the 21st. The invoice amount includes the base rate of the upcoming month, any overages you may have accrued from the previous month, plus the additional fee for any sub accounts you may have.

Your first invoice has two charges:

  1. A prorated charge for the time from the day after your free trial ends to the end of the month
  2. A charge for the upcoming month's plan.

Let's look at an example.

Suppose your trial ended on the 10th of September and you chose the 100 Call plan at $119 per month. This is what would appear on your first invoice:

  1. What you'll see: September’s prorated base rate, from the 11th to the 30th (20 days)
  • How it was calculated: $119 per month ÷ 30 days in the month of September = $3.96 per day; ($3.96 per day) x (20 days) = $79.20
  • Corresponding charge: $79.20

All other bills will include these two charges:

  1. The regular monthly charge for the service you picked
  2. Overage in calls that you accrued last month
  3. Any sub accounts you may have.

Usage for your first month will also be prorated. So, if you are on the 100 Call plan and your trial ended on September 10th, then the prorated number of calls for the remainder of that billing period would be approximately 67 calls. Let’s say that from September 11th to the 30th, you used 10 calls over your prorated amount. You will see a line item like this included on your second invoice:

  1. What you'll see:  September usage charges ($0.89 per call based on the 100 Call plan)
  • How it was calculated: 100 Calls per month ÷ 30 days in the month of September = 3.33 calls per day; (3.33 calls per day) x (20 days) = 67 available calls; (10 calls over) x ($1.19 each additional call) = $11.90
  • Corresponding charge: $11.90

Have a question? Feel free to contact our Customer Service department:

Via phone at:

  • 1-866-688-8912

Via email at:

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