Programming
Accessing, reviewing and editing your call script.
- How to Copy, Translate, and Route Your SAS Scripts to Spanish-Speaking Agents
- Configure Options in an SAS Flex Script Workflow
- SAS Flex Call Patching FAQs
- Building a Script with Business Hours and After Hours Call Handling
- How to Review Your Script Workflow at a Glance
- Configuring a Workflow (Round Robin) Script Block
- How to Swap a Script Block From One to Another
- Adding Warm Transfers to Your SAS Flex Script Workflow
- The Function of Block Labels and Collectors
- How to Assign your SAS Flex Numbers
- Using the DNIS System Variable to Route Calls
- How to build a script with Logic Options
- Getting Started with Script Sections
- Using and Creating Nested Logic Options
- Using the Warm Transfer (Collector) Script Block
- Using the Restrict Content Feature in your Script Blocks
- Configuring a Workflow (Path) Script Block
- How to Configure an Address (Service Area) Block
- Adding Custom Collectors to Script Blocks
- How to Configure a Trigger Block