Customer Support Center

In what format are voicemail messages sent?

If you are utilizing voicemail service through SAS, voicemail recordings will be emailed to you in WAV format immediately after the caller disconnects the line. You can play WAV files in applications such as Windows Media Player, RealPlayer, and iTunes, and possibly by downloading apps to your iPhone or Android mobile device.

With voicemail service, please keep the following in mind:
  • Voicemail recordings will not show up as a call in your call log. If your email is down, there is no way to retrieve any messages you do not receive, as voicemail is sent independently of messages that are generated by the operators.
  • Those clients requiring HIPAA compliance cannot use SAS as a voicemail service provider, as the immediate electronic conveyance of voicemail to the client's email does not meet with HIPAA's regulations.
  • Time accrues in 1-second increments. If you have any questions about cost, please refer to our pricing page.
  • There is no extra charge for multiple voicemail boxes. You will only be charged for usage.

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