Customer Support Center

If I get simultaneous calls, will my callers receive a busy signal?

To protect our call center, we only allow 50 inbound calls at once to your line. Any calls beyond 50 will ring busy. If you are expecting a large influx of calls, please read this article on high-volume promotions, and kindly provide us with prior notice so that we can staff accordingly and unlock your line to permit a larger number of calls.

An Important Note Before Forwarding Your Lines to SAS

Please check with your phone provider to ensure that your business line is able to forward multiple calls simultaneously. Your provider may have your line set up to only forward one call at a time. Let them know that you are forwarding your business lines to an answering service, and if your settings don't already allow for multiple calls to be routed at once, they should be able to adjust that for you.
 

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King of Prussia, Pennsylvania 19406