Yes. We can enter leads and cases into your Salesforce software via the Salesforce integration available in the Apps section of SAS Desk. If you have multiple call paths and we're taking varying information in each path, you'll need to create a separate integration for each path. After completing setup, contact SAS with the integration link(s) and the corresponding path(s). Once operators have documented the caller's information, they will click the appropriate link to push the details directly into Salesforce.
For assistance, feel free to contact our Customer Service department: