Can you handle a high-volume of calls for promotions or other situations?
Yes, Specialty Answering Service can support high-volume situations such as advertisements, product recalls, conference registrations, or other high-volume events. Here are some important details to keep in mind:
For advertisements, please let us know the date your ad will run at least 2 weeks in advance. If the ad is on a rotator, we need notice of the days or hours it will rotate through. Advanced notice helps us staff up accordingly and ensure the success of your event.
If you are working with a marketing or advertising company and are unsure of your anticipated call volume, please ask your media contact to provide an estimate based on the demographics they have available. We can use this for staffing purposes.
Please note that to protect our call center, we only allow 50 inbound calls at a time on your line. Any calls beyond 50 will ring busy. If you are expecting a large influx of calls, we will need to unlock your line to permit a larger number of calls.
Without advanced notice of events that will create a significant increase in your inbound call traffic, customers may experience longer hold times and you may see an increased number of dropped calls.
We realize that there will be unexpected events such as product recalls or other emergencies that may create a sudden spike in volume. Please alert us as soon as you become aware of these situations, as we may be able to staff up quickly by offering the operators incentives for overtime or working when they are not scheduled.