Customer Support Center

What is the best rate plan for my business?

Rate plans are based on monthly call volume, calculated in the number of minutes or calls. If you are currently on a 14-day trial, you will receive a report halfway through as well as at the end of your trial with usage and our recommendation on the appropriate per-minute or per-call plan. If you are currently on our per-minute service and your usage exceeds what your plan allows, you will receive an email notification recommending a new plan.

How do I get my call volume?
  • For accounts that are billed per-minute on our Advanced service level, you can track your usage by logging in to your portal.
  • For accounts that are billed per-call on our Essentials service level, your call volume is posted on each invoice if it exceeds your base rate usage. You can find it by looking at the line item "Overage."
  • Or, you can contact SAS at service@specialtyansweringservice.net for a complete report of your usage.
Compare your call volume to the rate plans listed below. If you are unsure of which plan to choose, or your call volume is between two plans, feel free to contact SAS' Billing Department, and we will help you make your determination.

SAS ADVANCED RATE PLANS (Per-Minute)

Economy Plan:
  • $31 per month base rate
  • $1.19 for each minute
  • Works best for: usage up to 72 minutes per month
100-Minute Plan:
  • $117 per month base rate for 100 minutes
  • $1.09 for each additional minute
  • Works best for: usage up to 176 minutes per month
220-Minute Plan:
  • $199 per month base rate for 220 minutes
  • $1.09 for each additional minute
  • Works best for: usage up to 486 minutes per month
500-Minute Plan:
  • $490 per month base rate for 500 minutes
  • $0.99 for each additional minute
  • Works best for: usage up to 939 minutes per month
1,000-Minute Plan:
  • $925 per month base rate for 1,000 minutes
  • $0.95 for each additional minute
  • Works best for: usage up to 2,342 minutes per month
2,500-Minute Plan:
  • $2,200 per month base rate for 2,500 minutes
  • $0.89 for each additional minute
  • Works best for: usage up to 4,746 minutes per month
5,000-Minute Plan:
  • $4,199 per month base rate for 5,000 minutes
  • $0.85 for each additional minute
  • Works best for: usage up to 9,176 minutes per month
10,000-Minute Plan:
  • $7,749 per month base rate for 10,000 minutes
  • $0.79 for each additional minute

SAS ESSENTIALS RATE PLANS (Per-Call)

Economy Plan:
  • $32 per month base rate
  • $0.95 for each call count
  • Works best for: usage up to 44 calls per month
50-Call Plan:
  • $74 per month base rate for 50 calls
  • $0.95 for each additional call count
  • Works best for: usage up to 86 calls per month
100-Call Plan:
  • $109 per month base rate for 100 calls
  • $0.79 for each additional call count
  • Works best for: usage up to 207 calls per month
250-Call Plan:
  • $194 per month base rate for 250 calls
  • $0.79 for each additional call count
  • Works best for: usage up to 446 calls per month
500-Call Plan:
  • $349 per month base rate for 500 calls
  • $0.79 for each additional call count
  • Works best for: usage up to 931 calls per month
1,000-Call Plan:
  • $690 per month base rate for 1,000 calls
  • $0.79 for each additional call count
  • Works best for: usage up to 1,645 calls per month
To adjust your rate plan, contact SAS at service@specialtyansweringservice.net with the specific changes that you'd like to make.

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