Customer Support Center

Where do I send my on-call schedule?

If you are using the On-Call App in SAS Desk, you can update your on-call schedule at your convenience. If you are not currently using the on-call app, we would be happy to set this up for you.

The app makes it easy to add your schedule in advance, and is also helpful for any last-minute or emergency changes to your on-call rotation. Having on-demand control of your schedule eliminates the need for you to go through our Customer Service department. Listed below, you'll find instructions for how to update the various on-call schedules available in the portal. You can also upload your schedule by following the instructions in this tutorial. For clients who are not utilizing the on-call app, please contact our Customer Service department to submit on-call updates. You may submit your on-call schedule in an Excel spreadsheet, a Word document, or a PDF. Kindly email your schedule at least a week in advance.

You will receive a confirmation email letting you know that your account has been programmed. Please allow anywhere from 3 to 5 business days for your account to be updated.

NOTE: Do not call your forwarding number for schedule changes. Operators are unable to update your schedule. If you require an emergency update after-hours, you can add a status update to your account.

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