Customer Support Center

How will my bill be calculated?

Accounts are billed on the 1st of each month. Payment is due by the 21st of each month (auto pay is also processed on this date). That allows approximately 3 weeks for you to review your invoice and contact us about any questions you may have prior to your payment being processed.

SAS pre-bills for the next month’s base rate. This amount is determined by which calling plan you are on. In addition to this amount, invoices will include any overages from the previous month. For example, if your plan’s base rate is $199 per month, and you incurred $30 in overage charges during a billing cycle, then the amount due will be $199 plus $30.

Additional Details, Per-Minute:
  • Upon receipt of your agreement following the 14-day free trial period, you will be charged a one-time set-up fee of $50.
  • We require that your first invoice is paid by credit card. After the first invoice, you can pay by an alternate method as long as we receive payment before the 21st of the month.
  • IVR, voicemail, and call patching services are subject to a low per-minute rate. You can see our per-minute pricing information here.
  • The first U.S.-based local or toll-free number is provided by SAS free of charge. Subsequent numbers are billed at $10.
  • Call recording, and text and email messages are free of charge.
Additional Details, Per-Call:
  • Upon receipt of your agreement following the 14-day free trial period, you will be charged a one-time set-up fee of $50.
  • We require that your first invoice is paid by credit card. After the first invoice, you can pay by an alternate method as long as we receive payment before the 21st of the month.
  • Voicemail, call patching, and text, email and fax messages are billed as one call count for each action. You can see our per-call pricing information here.
  • The first U.S.-based local number is provided by SAS free of charge. The area code will be local to the area where your calls are routed. Subsequent numbers are billed at $10.
  • Call recording is not available on per-call plans.
Note that once you are an active client, if you switch from one service level to another, you will not incur an additional set-up fee.

For information on your account, questions regarding invoices or payment, or to request changes to your plan, please contact our Customer Service department:

Via phone at:
  • 1-866-688-8912
Via email at:

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Headquarters

1006 9th Avenue

King of Prussia, Pennsylvania 19406