Customer Support Center

How do I update my payment method?

Updating your payment method is easy! To update existing payment details, such as changing the expiration date on a credit card, you will need to contact Customer Service at 1-866-688-8912, or send us an email. To add a new form of payment to your account, follow these steps:

First, go to https://www.specialtyansweringservice.net/billing/ and log in to the payment portal with your username and password.


 
Once you are logged in, click on the Gear icon located in the upper right corner of your screen.

Click the Gear Icon

This will bring you to a drop down menu.

Settingd Dropdown Menu
 
Click on Auto Pay is On at the bottom of the drop down menu to find out which payment method you are currently using for auto pay.

See Autopay Method
 
Then, go back to the Gear icon and select the form of payment you would like to add.

Settingd Dropdown Menu

If you would like to add a credit card, select Credit Card, then click the green Add Credit Card icon on the right side of the page.

Add a Credit Card
 
Fill in all of the fields, then click the green Save Customer Profile icon at the bottom of the page.

Save Customer Profile

If you would like to add a bank account, select Bank Account, then click the green Add Bank Account icon on the right side of the page.

Add Bank Account
 
Fill in all of the fields, and check the box marked Private in the center of the page if you do not want other users to have access to this information.

Make Bank Information Private
 
Next, click the box at the bottom left of the page that says “I agree to the Bill Payment Terms of Service.” Finally, click the green Save icon at the bottom right of the page.
 
Once you have updated your payment information, log out of the payment portal. Then, contact the Customer Service department so that a representative can establish your new form of payment as your monthly auto pay method. At that point, we can delete the previous payment method, or we can leave it on file for future use.

Note: If you are on our advanced service level, you can also update your billing information via the SAS Desk portal. For more instruction, click here.

For questions or assistance with editing your payment method, feel free to contact us!

Via phone at:
  • 1-866-688-8912
Via email at:

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Headquarters

1006 9th Avenue

King of Prussia, Pennsylvania 19406