SAS may charge programming fees at our discretion based on a number of factors, including:
The complexity of the programming - While simple programming updates are included with your plan, changes that are complex in nature and require over an hour to complete may be assessed a fee.
How soon you need the programming changes completed - Typical, no-fee programming changes are generally completed in 3 to 5 business days. Changes that are requested immediately and need to be pushed ahead of other programming requests in queue may be assessed a fee.
The number of programming requests you have sent - Frequent updates that tie up our programming team may be assessed a fee.
If you are assessed a programming fee for script changes:
We will discuss your needs to ensure that your changes are implemented accurately and in a timely fashion.
We will provide a programming estimate. Programming fees are billed at a rate of $100 per hour, accrued in 1-hour increments.
If you would like to proceed after reviewing the estimate, we will provide a statement of work so that you know exactly what to expect from our programming team.
Payment will be due prior to implementing the requested changes.
Once payment is received, we will complete your programming changes.
To avoid programming fees, Advanced service level clients can access your call script and follow the available help desk tutorials to make any or all of the updates you require on your own.