Can calls be routed to male only? Female only?

In the shared operator pool, we do not have the capability to route calls to male or female-only operators. Because the majority of our operators are female, under special circumstances (e.g. a domestic violence crisis line, an OBGYN, etc.), we may be able to set your account up with a female-only preference; however, if no female operators are available when your customers dial in, calls will be routed to male operators.

If you want every caller to hear the same professional, approachable female voice, Joy AI makes it easy to create a consistent experience across every call. Instead of callers hearing a variety of voices throughout the day, Joy can provide a familiar voice that represents your business with every interaction.