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Customer Support Center
Meet Our Support Heroes
Meet the customer service team behind Specialty Answering Service. Their average response time on support tickets is just over an hour. If you want to talk, they are available live from 8:30am - 6pm Eastern time at 1-866-688-8912. If you call after 6pm EST, one of our amazing call center agents will create a support ticket on your behalf!
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Alex G.
Sales Champion
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Angelina P.
Support All-Star
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Annie B.
Support All-Star
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Ashley S.
Sales Champion
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Barb A.
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Kathy G.
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Explore Our Help Center Topics
New to Specialty? Explore some of the topics below and learn about our technology, how to use our software, or get some more information the free trial. If you still can’t find what you are looking for, you can always submit a support ticket.
Billing
- How are minutes calculated?
- How much notice is needed for cancellati...
- I want to change my call plan. What is i...
- What types of payments do you accept?
- Is there a contract?
Call Center Backup And Technical Data
- How long are call recordings stored?
- How many times will the phone ring befor...
- Can I allow other people to access certa...
Call Forwarding
- I forgot my call forwarding number.
- How do I forward and un-forward my phone...
- Can I forward an international phone num...
- Can I retain my forward number if I disc...
- My forwarding number isn't working.
Messaging Options And Call Scripting
- How can I submit account or script chang...
- Can you call different on-call personnel...
- SAS emails are going to my spam folder.
- What are my options for message delivery...
- I will be out of the office. What inform...
Getting Started
- Can you answer calls differently based o...
- Who records my voicemail or IVR greeting...
- Tips for getting the most out of your Fr...
- How to use the SAS mobile app
- How to Set a Date Range for Your Call Lo...
General Information
- Can I have all of my calls answered by t...
- Contacting SAS
- Where can I get a copy of my Service Agr...
- How can I apply to work at SAS?
- Where do I send my on-call schedule?
Privacy & Security
- What measures do you take to ensure that...
- Are my messages secure?
- Do you work with accounts that require H...
Capabilities
- Can you handle a high-volume of calls fo...
- Can SAS process credit card transactions...
- Using SAS as an SMS Response Service
Programming
- Color coding your call script.
- Important SAS programming short codes.
- List of script variables
- How to Add, Edit and Move FAQs and Objec...
- What is a Closing Step?
