What are my options for message delivery?
There are a few ways that you can receive your messages from SAS. You can use any combination of methods to suit your needs.
- After a message is entered into our system, you will receive immediate notification via email.
Text (SMS) Message
- After a message is entered into our system, you will receive immediate notification via text message.
Call Patching
- For any and all calls (whether standard, urgent, or from a particular party), our operators can patch calls through directly to a number that you specify.
Reach On-Call
- After a call is saved, an automatic reach on-call process can be triggered to dispatch details to your staff. Messages can be sent via SMS, or we can dial out and relay the message via TTS or the actual call recording.
Additional Information:
- Messages are always accessible via your secure web portal.
- In addition to the written messages that the operators notate, MP3s of your calls can also be listened to via your secure web portal or SAS mobile app. Recordings are saved for 60 days.
- Agents can access non-HIPAA compliant message details in our Flex platform. Our Legacy platform does not offer this capability. Once a message is entered on either platform, you can retrieve it via your secure web portal or SAS mobile app.
- For those individuals, organizations, and agencies that meet the definition of a covered entity or business associate under HIPAA, messages cannot be conveyed by electronic means. Instead, you will receive a text alerting you that there is a new message waiting in your secure web portal. To view the U.S. Department of Health & Human Services’ guidelines for what constitutes a covered entity or business associate, go to HHS.gov.