Does SAS offer translation services?

Specialty Answering Service does not provide translation services; however, if you have a translator on staff, we could set up your account with a front end IVR recording that would enable callers to reach your translator directly. For example, the IVR may offer the caller options such as, "Press 1 for English," "Press 2 for French," where option 2 would connect the call to your staff member's number.

If your business serves a multilingual customer base, Joy AI can help you provide a more accessible and inclusive answering experience. Joy can handle calls in multiple languages, including Spanish, Portuguese, French, German, Italian, Russian, Chinese (Mandarin), Japanese, Korean, Hindi, Indonesian, and Vietnamese, making it easier for callers to communicate in the language they’re most comfortable using.