Can SAS use my scheduling software instead of Google Calendar?
Depending on the type of software you use, we may be able to program your account so that the operators can pop out to your existing calendar rather than using Google Calendar.
In order for our operators to use scheduling software hosted on an outside site other than Google Calendar, it must be tested by our programmers prior to implementation to ensure compatibility with call center systems. The software should be extremely user-friendly and cannot require any login or password information in order for us to access it. Some commonly used sites are SquareUp.com and Genbook.com.
Simplicity is key not only for easy, error-proof scheduling, but also to maintain fast, efficient service when speaking with your customers. The longer it takes for our operators to work within your site, the longer the telephone call, thus resulting in a higher monthly bill for our clients.
For more information on scheduling with Google Calendar, or to find out if SAS can work with your scheduling software, please contact our Customer Service department.
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