I received a call, but there is no recording.
Depending on the volume of calls at any particular time, there may be occasional system delays in transferring call recordings to your personal web portal. Should this happen, you will hear a recorded message upon trying to play a call letting you know that it is still uploading to the system. If you'd like, you can log out of your portal, wait a few minutes, then try to access the recording again. If the problem persists, feel free to contact our Customer Service department for assistance.
Keep in mind, if you have opted not to have your calls recorded, there will not be anything available to download.
NOTE: If you are a medical account or are using our queue callback features, those calls will not be recorded.
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