How do I forward and un-forward my phones?
What Is Call Forwarding?
Call forwarding is a simple, convenient feature that allows you to redirect your calls to Specialty Answering Service. Many phone service providers include call forwarding with basic plans. If your service is not already equipped with this feature, contact your provider to have it activated before you can forward your lines to SAS.
Can SAS Forward My Lines for Me?
No, SAS cannot forward your lines for you, nor can we activate or deactivate this feature through your phone provider. The client is entirely responsible for managing all aspects of call forwarding. SAS does not know when your lines are forwarded or which lines are forwarded. If you're having trouble forwarding calls, please contact your phone provider.
How Does Call Forwarding Work?
Most of the time, the standard procedure for call forwarding follows these simple instructions:
- Engage forwarding by dialing *72: From a landline phone, listen for the dial tone, then enter the forwarding number you received from SAS. You may hear a stuttered dial tone to confirm that call forwarding is activated. From a mobile phone, enter *72 and press the Call icon.
- Disengage forwarding by dialing *73: You may hear a stuttered dial tone alerting you that call forwarding has been deactivated. Calls will now ring directly to your phone.
Many carriers also offer no answer call forwarding, or ultra/remote call forwarding.
- With no answer call forwarding, you can route calls to an alternate number if there is no answer on your telephone line. It's different from traditional call forwarding, which immediately forwards your calls to an alternate number.
- With ultra/remote call forwarding, your phone service provider supplies you with a local number, and all calls to that number will be immediately diverted to SAS. This gives your business the appearance of a local presence no matter where your primary office is located.
Depending on your phone company, phone system, or VoIP provider, call forwarding instructions may vary. Keep in mind that if you are forwarding your calls from a VoIP service, there may be delays in call transfer and pick-up times due to internet speed or traffic.
Here is a list of common phone service carriers. Click on the carrier below to see detailed call forwarding instructions, but please check with your phone provider for the most up-to-date procedures.
- 123Net
- 8x8
- 800.com
- Armstrong
- AT&T
- Atlantic Broadband
- ATMC
- Avaya
- Avoxi
- Baja Broadband
- Baldwin Telcom
- Bek Telephone
- Bell Canada
- Bendtel
- Birch Communications
- Blue Ridge Communications
- Boost Mobile
- BoTech Communications
- Brandenburg Telephone Company
- Bresnan Communications
- Bretton Woods Telephone Company
- Bright House Networks
- Bristol Virginia Utilities
- Broadview Networks
- Buckeye Telesystem
- Cablevision
- Callcentric
- Cavalier Telephone
- Cbeyond
- CC Communications
- Cellular One
- CenturyLink
- Charter Communications
- Cincinnati Bell
- Comcast / Xfinity
- Comporium
- Consolidated Communications
- Cox Communications
- Crexendo
- Cricket Wireless
- Deltacom
- Digicel
- Earthlink
- Electric Power Board of Chattanooga
- Enventis
- eTel of Murray
- eVoice
- Fidelity Communications
- FreedomVoice
- Fonality
- Fongo Works
- Fortis Telecom - ProLine PBX
- Frontier Communications
- GCI
- General Communications
- Google Voice
- Granite State Communications
- Grasshopper
- Hargray
- Hawaiian Telcom
- Insight Communications
- Integra Telecom
- iTeleCenter
- ITP VoIP
- Jive Communications
- Koodo Mobile
- Lennon Telephone Company
- Line 2
- LOGIX Communications
- Lumos Networks
- Matrix Business Technologies
- Mediacom
- MegaPath
- MetroPCS
- Midcontinent Communications
- MightyCall
- Moapa Valley
- Momentum Mobility
- Nextiva
- Ooma
- Optimum Voice
- Pacific Telephone Company
- PanTerra Networks
- Park Region Mutual - Otter Tail Telcom
- Phone.com
- Primus Canada
- RCN
- Richland-Grant
- RingCentral
- Rogers Communications
- Rural Telephone
- Sage Telecom
- Sandwich Isles Communications
- Santel Communications
- Service Electric
- Shaw Communications
- Silver Star Communications
- Skype
- Sonetel
- Sonic
- South Canaan Telephone
- South Slope
- Spectrum
- Sprint
- Suddenlink
- T3 Communications
- TDS Metrocom
- TDS Telecom
- Telepacific Communications
- TELUS
- The North Eastern PA
- Time Warner Cable
- T-Mobile
- Tri-County Communications
- Tri-Tel Communications
- Twilio
- UBTA-UBET
- Union Telephone Co.
- Unitel Voice
- US Cellular
- Veracity Networks
- Vergent Communications
- Verizon
- VirtualPBX
- VoIP MS
- Vonage
- West Wisconsin Telecom
- Westphalia Telephone Company
- Whidbey Telecom
- Windstream Communications
- WOW
- XO Communications
If you have any problems forwarding your phones, please contact your phone provider.