How long are call recordings stored?

If you have call recording activated on your account, then all live phone conversations will be recorded and available to be downloaded from SAS Flex. Call recordings are stored for 60 days before they are purged from our system and no longer available. However, message details will always be accessible in your portal. To listen to and download your calls for future use, follow the instructions in this tutorial. In addition, take a look at the article Understanding Your SAS Flex Call Log for assistance with reviewing your messages on our legacy platform.