How to integrate SAS with Jira
SAS offers a number of app integrations that are designed to make your life easier. JIRA is an online support ticket system that enables you to keep track of all new support tickets submitted by your customers, manage approval workflows, and more. If your business uses this software, integrating your account with the JIRA app in the portal will automatically push data from your calls into your ticketing system. This eliminates the need for you to do double the work, converting messages into JIRA cases.
In this article we'll discuss:
Connect JIRA with Your SAS Account
Setting Contact Data Parameters
Create Your Support Ticket
Once the configurations are set, you'll need to create the content of the case we'll be starting in JIRA.
You can build a separate integration for every script path, each with their corresponding step labels.
Click and drag the variables from the left side to the box on the right.
JIRA Custom Mappings (Optional)
Once the data section is complete, you can map your call data directly to specific JIRA fields by adding Custom mappings.
SAS will allow you to use specific SAS script variables to populate JIRA's support ticket fields. If you select SAS, the second column will allow you to select a script variable.
Text gives you the option to type your own data rather than using SAS variables. If you select Text, the second column will be a blank box where you can type specific information.
The Object drop down gives you one option: Issue. The Object determines which default fields will be available.
The Type drop down gives you options for Standard or Custom. Selecting Standard will bring up the default fields for the Object you selected. Setting it to Custom will bring up any custom fields that you have built into your JIRA system.
The last drop down will display the Standard or Custom fields within your JIRA setup.
Integrate JIRA Into Your Script
With all of your integration settings complete, you'll need to add the integration into your SAS script.
NOTE: Some integrations and access to external websites are restricted to designated operator distribution groups. If you are adding either to your script, please reach out so we can make sure your account is assigned to the proper distribution.