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Programming

Accessing, reviewing and editing your call script.

  • Personalizing your call script
  • Add warm or cold transfer options to your script
  • How to access the Call Script Builder
  • How to assign a call path to a specific Profile
  • Common Call Types
  • How to Edit Your Script
  • Adding an App Integration webpop to your script
  • The function of Field Names
  • Call patching FAQs
  • Call Patching and Reach
  • Requiring Script Steps
  • Script steps and their functions
  • Adding a Warm Transfer Step to Your Script
  • Populating your Web Form with SAS Script Variables
  • How to change a transfer number in your script
  • Understanding the 'Other' path in your script
  • How to update your business hours
  • Integration instructions for the operators
  • Adding Notes using Basic HTML and CSS in Your Script
  • Changing a 24/7 transfer to a business hours transfer
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