Programming
Accessing, reviewing and editing your call script.
- Personalizing your call script
- Add warm or cold transfer options to your script
- How to access the Call Script Builder
- How to assign a call path to a specific Profile
- Common Call Types
- How to Edit Your Script
- Adding an App Integration webpop to your script
- The function of Field Names
- Call patching FAQs
- Call Patching and Reach
- Requiring Script Steps
- Script steps and their functions
- Adding a Warm Transfer Step to Your Script
- Populating your Web Form with SAS Script Variables
- How to change a transfer number in your script
- Understanding the 'Other' path in your script
- How to update your business hours
- Integration instructions for the operators
- Adding Notes using Basic HTML and CSS in Your Script
- Changing a 24/7 transfer to a business hours transfer