Integrating Google Calendar into your call script
To complete Google Calendar integration, you will need a URL link.
From your SAS Desk page, click on Apps on the left side, and on the next screen, click Get it now. (You will need to click on this each time you log in to review or update your calendar.)
On the next screen, click on the box in red labeled Integrate configuration.
A pop-up window will appear:
Hover over the link under Post the link below into your script, then right click your mouse and select Copy link address. (If you are unable to right click, you can also highlight the entire link with the cursor and press CTRL+C on your keyboard.)
Click the X in the upper right corner to close the pop-up window. You have the link. Now you need to paste it into the script.
Still in SAS Desk, click on Scripts in the menu on the left.
The next screen will display your Active scripts. Click on the script you would like to edit.
Then, in the top right corner of the page, click on Edit your script.
Once your script comes up, expand the + icon next to the names of the paths for scheduling, canceling or rescheduling appointments, and in each path, click on the step labeled WebPopGoogle.
Now, place your cursor into the empty URL box at the bottom. Right click on your mouse and select Paste (or press CTRL+V on your keyboard). Repeat this for each path that includes WebPopGoogle.
Once you see your integration link, click the blue checkmark to return to the script. Then click Publish Changes.
Congratulations! Your Google Calendar has been integrated into your script. The operators can now begin scheduling, canceling or rescheduling appointments for you based on your calendar set up.
NOTE: Some integrations and access to external websites are restricted to designated operator distribution groups. If you are adding either to your script, please reach out so we can make sure your account is assigned to the proper distribution.