Integrating Google Calendar into your call script

NOTE: As of Spring 2020, some internal and user-facing SAS systems have been updated to better suit the needs of our customers. Because of these updates, your online portal view may look different than the pictures shown below. If your portal looks different, please refer to this article for updated instructions.

To complete Google Calendar integration, you will need a URL link.

From your SAS Desk page, click on Apps on the left side, and on the next screen, click Get it now. (You will need to click on this each time you log in to review or update your calendar.)

On the next screen, click on the box in red labeled  Integrate configuration.

A pop-up window will appear:

Hover over the link under  Post the link below into your script, then right click your mouse and select Copy link address. (If you are unable to right click, you can also highlight the entire link with the cursor and press CTRL+C on your keyboard.)

Click the X in the upper right corner to close the pop-up window. You have the link. Now you need to paste it into the script.

Still in SAS Desk, click on Scripts in the menu on the left.

The next screen will display your  Active scripts.

Click on the  Details icon to the right of the active script you would like to edit.

Then, in the top right corner of the page, click on  Edit your script.

Once your script comes up, expand the + icon next to the names of the paths for scheduling, canceling or rescheduling appointments, and in each path, click on the field  WebPopGoogle.

Now, place your cursor into the empty URL box on the right. Right click on your mouse and select Paste (or press CTRL+V on your keyboard). Repeat this for each path that includes WebPopGoogle.

Once you see your integration link, click  Save in the bottom left corner.

Congratulations! Your Google Calendar has been integrated into your script. The operators can now begin scheduling, canceling or rescheduling appointments for you based on your calendar set up.

NOTE: Some integrations and access to external websites are restricted to designated operator distribution groups. If you are adding either to your script, please reach out so we can make sure your account is assigned to the proper distribution. 

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