Business Hours - Adding Holidays

Holidays are dates that differ from your normal scheduled business hours. Once a Holiday set is added and applied to your existing Business Hours set, the call script will automatically adjust based on the parameters you’ve set. Similar to your Closed Between hours within your Business Hours menu, your Holidays will follow your after-hours protocol. 

In this article we'll discuss:

Whenever you want to observe a new Holiday, you can simply update the dates in your existing Holiday set, instead of creating new ones!

Adding Holidays

1
With SAS Flex, go to your User icon in the upper right-hand corner and click Settings

2
Then, on the left-hand side under Manage, click  Holidays.

3
Next, click the Add Holidays button as shown below.

4
You’ll be taken to a new page with some fields you’ll need to complete. Fill in the Name field by choosing a name for your Holiday (e.g., Fall Holiday Extravaganza). Then click Add.

5
Once you add your Holiday, you will see another Name field populate. Since you don't have to create separate Holiday sets for each Holiday you'd like to observe, you can add all of your Holidays under one set. In our example, we'll be adding Thanksgiving, Christmas, New Years and Super Bowl Sunday to our Fall Holiday Extravaganza Holiday set.
6
Now you can select the date and time range you wish to apply your Holiday Hours to by filling out the From / To Dates and From / To Times to the right.
Note that if you are closed for one day, your From and To dates will be the same. For example, if you are closed only on Christmas Day, From and To will both be 12/24.

7
Once you are finished, click Save.
You can add more Holidays by clicking Add at any time.
8
Once your Holiday set has been created, you'll need to go back to your Business Hours set, and select the Holiday set you just created from the Holidays drop down list.

Editing and Removing Holidays

If you are no longer using a particular Holiday setting, you can disable or delete it by clicking on the 3-dot menu icon on the right-hand side of the Holidays menu page. This is also where you can edit your Holidays if needed.

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