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General Web Portal

General information and FAQs regarding SAS Flex's online customer portal.

  • How to Filter Dynamic Outcomes
  • Adding and Looking up Customer Data Using the Greeting (Lookup) Option within your Greeting Block
  • Removing Contacts in SAS Flex
  • Viewing Agent Suggestions
  • I am not Receiving Text Messages
  • Forwarding your Google Voice Number in SAS Flex
  • Adding Frequently Asked Question (FAQ) Categories and Answers
  • Understanding the Call Details Page
  • Introduction to the SAS Flex Call Log
  • Calling Customers Back from the SAS Flex Portal
  • Clearing Bounced Emails from your SAS Flex Portal
  • Using the Hold My Calls Feature
  • Updating Your Messages Using Profiles
  • Using a Holiday Set to Create Temporary Language in a Script
  • Learn About the Live Calls Add-On
  • Set Your Company Business Hours
  • Customizing Your Hold Music
  • Setting Up System Alerts in SAS Flex
  • Downloading Audit Logs in SAS Flex
  • Adding Files and Documents to SAS Flex
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