General Web Portal
General information and FAQs regarding SAS Flex's online customer portal.
- How to Filter Dynamic Outcomes
- Adding and Looking up Customer Data Using the Greeting (Lookup) Option within your Greeting Block
- Removing Contacts in SAS Flex
- Viewing Agent Suggestions
- I am not Receiving Text Messages
- Forwarding your Google Voice Number in SAS Flex
- Adding Frequently Asked Question (FAQ) Categories and Answers
- Understanding the Call Details Page
- Introduction to the SAS Flex Call Log
- Calling Customers Back from the SAS Flex Portal
- Clearing Bounced Emails from your SAS Flex Portal
- Using the Hold My Calls Feature
- Updating Your Messages Using Profiles
- Using a Holiday Set to Create Temporary Language in a Script
- Learn About the Live Calls Add-On
- Set Your Company Business Hours
- Customizing Your Hold Music
- Setting Up System Alerts in SAS Flex
- Downloading Audit Logs in SAS Flex
- Adding Files and Documents to SAS Flex