Programming
Accessing, reviewing and editing your call script.
- Getting Started with the SAS Flex Call Script Builder
- Script Blocks and Their Functions
- Configure Options in an SAS Flex Script Workflow
- Getting Started with Script Sections
- Getting Started with Script Blocks
- Adding Custom Collectors to Script Blocks
- How to Build an SAS Flex Script Workflow
- Previewing your SAS Flex Script
- How to build a script with Logic Options
- Building a Script with Business Hours and After Hours Call Handling
- The Function of Block Labels and Collectors
- Configuring Different Closing Block Options
- Working with Page Breaks in the SAS Flex Call Script Builder
- Adding warm transfers to your SAS Flex script workflow
- Using the Script Genius Wizard in SAS Flex
- Personalizing your SAS Flex Script Workflow
- Building a Section with a Logic Block
- Steps for Building an SAS Flex Script
- Using the Warm Transfer (Collector) Script Block
- How to Configure a Greeting Block