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Programming

Accessing, reviewing and editing your call script.

  • Getting Started with the SAS Flex Call Script Builder
  • Script Blocks and Their Functions
  • Configure Options in an SAS Flex Script Workflow
  • Getting Started with Script Sections
  • Getting Started with Script Blocks
  • Adding Custom Collectors to Script Blocks
  • How to Build an SAS Flex Script Workflow
  • Previewing your SAS Flex Script
  • How to build a script with Logic Options
  • Building a Script with Business Hours and After Hours Call Handling
  • The Function of Block Labels and Collectors
  • Configuring Different Closing Block Options
  • Working with Page Breaks in the SAS Flex Call Script Builder
  • Adding warm transfers to your SAS Flex script workflow
  • Using the Script Genius Wizard in SAS Flex
  • Personalizing your SAS Flex Script Workflow
  • Building a Section with a Logic Block
  • Steps for Building an SAS Flex Script
  • Using the Warm Transfer (Collector) Script Block
  • How to Configure a Greeting Block
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