Programming
Accessing, reviewing and editing your call script.
- Configure Options in an SAS Flex Script Workflow
- Using the DNIS System Variable to Route Calls
- Adding Warm Transfers to Your SAS Flex Script Workflow
- Configuring a Workflow (Round Robin) Script Block
- How to build a script with Logic Options
- Getting Started with Script Sections
- Using and Creating Nested Logic Options
- Using the Warm Transfer (Collector) Script Block
- Using the Restrict Content Feature in your Script Blocks
- Configuring a Workflow (Path) Script Block
- Building a Script with Business Hours and After Hours Call Handling
- How to Configure an Address (Service Area) Block
- The Function of Block Labels and Collectors
- Adding Custom Collectors to Script Blocks
- How to Configure a Trigger Block
- Configuring a Closing (Collector) Block
- Configuring a Cold Transfer Block
- Updating a Transfer Number in your Script
- Configuring a Closing Block
- Working with Page Breaks in the SAS Flex Call Script Builder