Programming
Accessing, reviewing and editing your call script.
- Using the Warm Transfer (Collector) Script Block
- Adding Warm Transfers to Your SAS Flex Script Workflow
- How to Edit a Script on SAS Flex
- Using the DNIS System Variable to Route Calls
- Getting Started with Script Blocks
- Requiring Script Blocks
- Configure Options in an SAS Flex Script Workflow
- Configuring a Reach Block
- Configuring a Workflow (Round Robin) Script Block
- How to Review Your Script Workflow at a Glance
- How to Configure a Greeting Block
- Using the Dynamic Note Features in Script Blocks
- Building a Section with a Logic Block
- Building a Script with Business Hours and After Hours Call Handling
- Getting Started with Script Sections
- How to Swap a Script Block From One to Another
- How to Export and Import a Script
- Configuring a Cold Transfer Block
- Updating a Transfer Number in your Script
- Previewing your SAS Flex Script