Programming
Accessing, reviewing and editing your call script.
- How to Review Your Script Workflow at a Glance
- Using the Warm Transfer (Collector) Script Block
- How to build a script with Logic Options
- The Function of Block Labels and Collectors
- How to Edit a Script on SAS Flex
- Using and Creating Nested Logic Options
- Working With Scripting Functions and Workflows
- Getting Started with Script Blocks
- Optimize Your Calendly Settings for SAS Agents
- Working with Tooltips and Icons
- How to Swap a Script Block From One to Another
- Understanding Different Closing Block Options
- Building a Script with Business Hours and After Hours Call Handling
- Adding Warm Transfers to Your SAS Flex Script Workflow
- Using the DNIS System Variable to Route Calls
- Requiring Script Blocks
- Configure Options in an SAS Flex Script Workflow
- Configuring a Reach Block
- Configuring a Workflow (Round Robin) Script Block
- How to Configure a Greeting Block