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Programming

Accessing, reviewing and editing your call script.

  • Using the Warm Transfer (Collector) Script Block
  • Adding Warm Transfers to Your SAS Flex Script Workflow
  • How to Edit a Script on SAS Flex
  • Using the DNIS System Variable to Route Calls
  • Getting Started with Script Blocks
  • Requiring Script Blocks
  • Configure Options in an SAS Flex Script Workflow
  • Configuring a Reach Block
  • Configuring a Workflow (Round Robin) Script Block
  • How to Review Your Script Workflow at a Glance
  • How to Configure a Greeting Block
  • Using the Dynamic Note Features in Script Blocks
  • Building a Section with a Logic Block
  • Building a Script with Business Hours and After Hours Call Handling
  • Getting Started with Script Sections
  • How to Swap a Script Block From One to Another
  • How to Export and Import a Script
  • Configuring a Cold Transfer Block
  • Updating a Transfer Number in your Script
  • Previewing your SAS Flex Script
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