Programming
Accessing, reviewing and editing your call script.
- Using the Script Genius Wizard in SAS Flex
- Getting Started with the SAS Flex Builder
- Script Blocks and Their Functions
- Configure Options in an SAS Flex Script Workflow
- Getting Started with Script Sections
- Getting Started with Script Blocks
- The Function of Block Labels and Collectors
- Adding Custom Collectors to Script Blocks
- Previewing your SAS Flex Script
- How to build a script with Logic Options
- How to Build an SAS Flex Script Workflow
- Building a Script with Business Hours and After Hours Call Handling
- Understanding Different Closing Block Options
- Adding warm transfers to your SAS Flex script workflow
- Working with Page Breaks in the SAS Flex Call Script Builder
- Building a Section with a Logic Block
- Using a Trigger Block
- Personalizing your SAS Flex Script Workflow
- Using and Creating Nested Logic Options
- Customizing Callback Greetings