Building a basic Cold Transfer Schedule in SAS Flex
The following tutorial will provide instructions on how to populate an on-call schedule for a Basic Cold Transfer. There are two types of transfer schedules - aka patch schedules. With a Warm Transfer, we will wait on the line while we transfer the caller to you, and you can choose whether to accept or decline the call. With a Cold Transfer, we will transfer the caller directly to the number you provide.
The instructions below will show you how to configure a Cold Transfer.
- Name: The name of your on-call schedule (e.g., Plumbing).
- Business Hours: From the dropdown, select which business hours you want this schedule to follow. If you select the standard 24/7/365 option, you will then have to choose the Business Hours Group. If you selected a different Business Hours option, you will have to choose both the Business Hours Group and the After Hours Group. Check out this article for more information on On-Call Groups.
- Type: Choose between a Reach, Warm Transfer, Cold Transfer or Profile schedule. In this tutorial, we will select Cold Transfer.