How to Block Numbers in SAS Flex
If your SAS line is getting spammed with robo-dialers, prank callers or telemarketers, you can block specific numbers right from your SAS Flex portal either from your Number Settings, or right from your call log.
In this article we'll discuss:
Blocking Numbers From Your Settings
1
Within SAS Flex, go to your
User icon in the upper right-hand corner and click
Settings.
2
On the main Settings page, scroll down to the Telephony section and select
Numbers.
3
On the next page, select the SAS number you wish to update.
4
From the Number Settings page, select
Block Callers section at the bottom of the page. Then type in the number(s) you want blocked, separating each with a comma.
You can also choose to block callers by country code (see the list of 2-letter country codes here).
5
When you are finished, click
Save in the bottom right-hand corner of your screen.
Blocking Numbers from Your Call Log
1
In your Call Log, select the call that you wish to block the number for.
2
On the call details page, click the 3-dot menu on the right-hand side of your screen and select
Block Caller.
3
Once selected, a window will pop-up asking if you're sure you want to block this number. After clicking
OK, the number will be added to the block list which is visible in your Settings.
If a caller is blocking their number (i.e., 266696687), you will need to contact our Support team to block that number for you.
Blocking Numbers From Your SMS Log
1
Within SAS Flex, go to the
Messages icon on the left-side menu
2
Within the Messages log, select the SMS thread you wish to block.
3
On the right-hand side of your screen, click the 3-dot menu icon and select
Block Caller.
4
Once selected, a window will pop-up asking if you're sure you want to block this number. After clicking
OK, the number will be added to the block list which is visible in your Settings.
Blocking Numbers From Your IVR Log
1
Within SAS Flex, go to the
IVR Log icon on the left-side menu.
2
Within the IVR Log, locate the call you wish to block. Click the 3-dot menu on the right-hand side of your screen and select
Block Caller.
3
Once selected, a window will pop-up asking if you're sure you want to block this number. After clicking
OK, the number will be added to the block list which is visible in your Settings.
