Rating the Operators in SAS Flex
Call ratings allow you to let us know how the operators handled your call with a few clicks. We use this information to fine tune your answering service experience and maximize our efficiency and value to your business.
Users can have up to 10 open ratings. Any further attempts to rate calls will result in a notification until our QA team can review and resolve the current ratings.
If a Review by SAS has been completed on a specific call, you will see a Viewed by SAS banner above the call rating. If the error is egregious and requires a formal grade, you'll see an Internal Review listed directly underneath your own review within the Call Details. To view the full report, click Download.