Rating the Operators in SAS Flex
Call ratings allow you to let us know how the operators handled your call with a few clicks. We use this information to fine tune your answering service experience and maximize our efficiency and value to your business.
Users can have anywhere from 1-10 open ratings. Any further attempts to rate calls will result in a notification until our QA team can review and resolve the current ratings.
If a Review by SAS has been completed on a specific call, you will see a Viewed by SAS banner above the call rating. If the error is egregious and requires a formal grade, you'll see an Internal Review listed directly underneath your own review within the Call Details. To view the full report, click Download.