Rating the Operators in SAS Flex
Call ratings allow you to let us know how the operators handled your call with a few clicks. We use this information to fine tune your answering service experience and maximize our efficiency and value to your business.
1
From the main Calls page, click on the call you wish to review. This will bring you to the Call Details page of that specific call.
2
On the right-hand side of the next screen, you will see the Write a Review section.
3
To rate your call, you'll see three categories to rate the operators performance on. This includes the overall rating, the operators tone, and their professionalism. In addition, you'll have a place to add your thoughts about the interaction. Users can have up to 10 open ratings. Any further attempts to rate calls will result in a notification until our QA team can review and resolve the current ratings.
You will not receive an email response to ratings. If you need a response please reach out to Customer Support.
If a Review by SAS has been completed on a specific call, you will see a Viewed by SAS banner above the call rating. If the error is egregious and requires a formal grade, you'll see an Internal Review listed directly underneath your own review within the Call Details. To view the full report, click Download.
