Customer Support Center

How to Access the Call Script Builder

The Call Script Builder is where you can access your live answering service script. Changes made in the script builder are pushed live instantly after you click save.



You can access the Script Builder through your campaigns page. Click on the Campaigns link from the left navigation. Then click the campaign name you are working on, followed by the blue Edit your Call Script button in the upper right corner.

Because this resource is brought in from our Call Center platform, you may need to adjust your browser settings so you can take full advantage of it. In cases where your browser is not set appropriately, you may see the following errors:
  • Undefined: In place of any script steps, you'll see a statement in red saying Undefined.
  • No Content: After the pop-up is delivered, you'll see an empty script.
  • Resource Not Allowed: In place of the Script Builder, you'll see an alert saying the resource is not allowed.
All of these errors are are a result of your browser blocking Third Party Cookies. Here are instructions on how to accept third party cookies for Google Chrome, Internet Explorer, Microsoft Edge, and Firefox browsers. You also want to make sure your pop-up blocker is cleared for [*.]sasdesk.com domains.

 

Google Chrome

  1. Click on the 3-dot menu icon in the upper right corner of the browser.
  2. Then, click on Settings.
  3. Scroll to the bottom of the page and click on Advanced.
  4. Under Privacy, click the arrow to the right of Content settings.
  5. At the top, click the arrow to the right of Cookies.
  6. On the next screen, click the toggle button next to Block third-party cookies so that it is blue.
  7. NOTE: If you do not want to allow third-party cookies for all sites, scroll down a bit, and click the ADD button to the right of Allow. Then, copy and paste this exact text into the box, and click the blue ADD button: [*.]sasdesk.com
  8. For more information, please visit https://support.google.com/chrome/answer/95647?hl=en

Internet Explorer

  1. Click on the Gear icon in the upper right corner of the browser
  2. Then, click on Internet options
  3. Click on the Privacy tab at the top of the pop-up
  4. Now under Settings, click on Advanced
  5. First, check the box next to Override automatic cookie handling
  6. Next, under First-party Cookies and Third-party Cookies, click the Accept radio buttons
  7. Click OK
  8. In the bottom right corner of the pop-up, click Apply
  9. Click OK
  10. For more information, please visit http://windows.microsoft.com/en-us/windows7/block-enable-or-allow-cookies

Microsoft Edge

  1. At the top right corner, click the 3-bar menu button
  2. Select Settings
  3. Scroll down to Advanced Settings
  4. Scroll down to Cookies and select Don't block cookies
  5. For more information, please visit http://www.thewindowsclub.com/allow-or-block-cookies-in-microsoft-edge

Firefox

  1. Click on the 3-bar menu icon in the upper right corner of the browser
  2. Then, click on Options
  3. From the menu on the left, click Privacy
  4. Now under the History heading, click on the drop down menu next to Firefox will:
  5. Select Use custom settings for history
  6. Make sure that the box Accept cookies from sites is checked
  7. Under Accept third-party cookies, select Always
  8. For more information, please visit https://support.mozilla.org/en-US/kb/disable-third-party-cookies

Safari (5.1 and Later)

  1. In the upper left corner of your screen, select Safari, then select Preferences.
  2. In the Preference view, select the Privacy option.
  3. Then, under Block Cookies, select Never.
  4. Click the red X to close the pop-up.

Safari (5.0x and Earlier)

  1. In the upper left corner of your screen, select Safari, then select Preferences.
  2. In the Preference view, select the Security option.
  3. You will see Accept Cookies. Select Always.
  4. Click the red X to close the pop-up.

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