Rating the operators in SAS Desk

As of Fall 2024, the ability to rate calls in the Legacy portal is no longer available. If you wish to rate calls, you will need to upgrade to our SAS Flex platform. Please reach out to Customer Support for more details.

SAS takes your feedback seriously. That is why our portal gives you an opportunity to evaluate the way our operators handle your calls. The scores you provide are factored into the operators' performance evaluations. We also use these ratings to help track how your script is performing, to fine-tune our training methods, and to determine if individual operators need more coaching.

One thing to keep in mind before you get started. If you listen to calls and decide that you'd like us to update your script, be sure to email those changes to service@specialtyansweringservice.net so that they will be promptly addressed!

1. From the main  Calls page, click on the call you wish to review. This will bring you to the Call Details page of that specific call.

2. On the right-hand side of the next screen, you will see the Properties of the call, including the Rating Review and the audio of the call.

3. Within the Rating Review section, click on a star to share your input. Once you've selected a star rating, you will also be given the opportunity to share your feedback. 

Your input is very valuable to us, so please take a moment to evaluate our operators. The more we know about your experience, the harder we can work to improve it!