Alert Your Receptionists About Important Situations
An Agent Alert is a way for you to communicate with our operators in real time. Agent Alerts are best used if you are unable to get in contact with customer support and need to add an immediate, temporary note to the account. For example, if your office is closed due to inclement weather or for a company wide meeting, creating an Agent Alert within your SAS Flex portal will help notify operators of the change so they can let callers know.
For instructions on how to view, edit or add Agent Alerts via the SAS Flex mobile app, check out this article.
In this article we'll discuss:
Agent Alerts do expire and should not be used as a replacement for making actual updates to your script. Any radical changes to your script should still be sent to customer support for updating.
How to add an Agent Alert
In the pop-up window that appears on your page, you will be asked to fill in the following fields:
- Enabled/Disabled: This shows the status of your alert.
- Script: You will need to choose which script you want the alert to apply to. If you want the alert to apply to all scripts, select All Scripts
- Expiration Date: Choose the date you want the alert to expire
- Expiration Time: Choose the time you want the alert to expire
- Time Zone: Choose your time zone
- Alert: Type the alert you wish to relay to the operators. For example: “Please let all customers know we are closed due to inclement weather until further notice.”
How to edit or remove an Agent Alert
