How to Customize Your Hold Music
While SAS offers one of the best answer rates in the answering service industry, holds do occasionally happen. And when they do, you can equip your account with your own custom hold music to help cut down on caller abandonment rates. Just follow these simple steps:
Within SAS Flex, go to your User icon in the upper right-hand corner and click Settings.
Then, on the left-hand side under Telephony, select Music Library.
Next, click the Browse or Add buttons to upload an .mp3 or .wav file.
Once your file has been uploaded, you can click on the 3-dot menu icon on the right-hand side of your screen where you will have the option to Play, Rename or Delete your file.