Requiring Script Blocks
The SAS Script Builder gives you full control over customizing how our operators navigate your script and the information that is ultimately relayed back to you. In most script blocks, you will see a check box under the text input area with the value “Required”. Checking this box will modify how our operators handle your calls.
If you absolutely need information for specific fields, you will want to make sure to check the Required box. When this is checked, operators will not be able to continue on to the next step unless the caller provides them with the requested information. For example, international companies may only offer email support to customers due to differing time zones, which means gathering an email address from callers is imperative in ensuring a response back.
If the caller is unable or unwilling to provide the information, the operator will not be able to continue with the call. In your call log, these calls will be labeled as “Refused Information”.
How to make a script block required