Getting Started with Script Sections
Once you've finished creating the building blocks of your script, it's time to organize them into sections. Script sections are essentially the different paths, or options, an operator can take while handling your calls. For example, Appointment calls would be categorized into one section, while Emergency calls would be separated into another.
We have already created our script blocks for two sections: Calling to Schedule and Calling with an Emergency. For this tutorial, we will organize those blocks into their respective sections, and then input them into a new script. If you're working on an established script, the same practices still apply.
In this article we'll discuss:
Creating new Script Sections
Adding Sections to a Script
Once all of your script sections have been built, it's time to incorporate them into your script.
Editing and Removing Script Sections