How to integrate SAS Flex with Jira
SAS offers a number of app integrations that are designed to make your life easier. JIRA is an online support ticket system that enables you to keep track of all new support tickets submitted by your customers, manage approval workflows, and more. If your business uses this software, integrating your account with the JIRA app in the portal will automatically push data from your calls into your ticketing system. This eliminates the need for you to do double the work, converting messages into JIRA cases.
In this article we'll discuss:
Connect JIRA with Your SAS Account
Setting Contact Data Parameters
JIRA Custom Mappings (Optional)
Once the data section is complete, you can map your call data directly to specific JIRA fields by adding Custom mappings.
Collector will allow you to use specific SAS script variables to populate JIRA's support ticket fields. If you select Collector, use the dropdown in the second column to select a script variable.
Text gives you the option to type your own data rather than using SAS variables. If you select Text, the second column will be a blank box where you can type specific information.
The Object drop down gives you one option: Issue. The Object determines which JIRA fields will be available.
The Type drop down gives you options for Standard or Custom. Selecting Standard will bring up the default fields for the Object you selected. Setting it to Custom will bring up any custom fields that you have built into your JIRA system.
The Mapping drop down will display the Standard or Custom fields within your JIRA setup. Note that depending on your JIRA configuration, not all fields may map.
Integrate JIRA into Your Script
When all of your integration settings are complete, contact SAS at email@example.com to add the integration into the appropriate block in your SAS script, or follow these instructions to integrate the app yourself.