Working with Page Breaks in the SAS Flex Call Script Builder
In a script that contains includes a lot of fields for agents to gather information, it's helpful to break up the script into smaller sections that agents can page through. This is where Page Break blocks come into play.
In this article we'll discuss:
How the Page Break block can be used
- Accessing Websites: If agents are accessing your website to schedule appointments or submit forms, using a Page Break block can help us easily plug in caller information without having to ask them to repeat themselves. For example, if an agent documents a caller's name, number and email, once they move to the next script section, that information will automatically populate in the instructions the agent will use to navigate your site and notate the applicable information.
- Split up Long Sections: If a script section includes a lot of questions without any breaks, agents may be more prone to accidentally skipping over questions. Using a Page Break block will help break up bigger script sections and will prompt the agent to move to the next page when documenting caller information.
Creating a Page Break block
Adding a Page Break block into a script section
Once your Page Break block has been created, it's time to add it to a Script Section. In this example, we'll be updating our Calling for a Quote section by replacing our current Closing Block with our new Page Break block.