Working with Page Breaks in the SAS Flex Call Script Builder
In a script that contains a number of questions, or when using a script block such as Appointment or Website, a Page Break can be added at the end of a section to split the script into multiple pages. This can be beneficial to avoid agents accidentally missing questions, and it is also necessary prior to any section where agents are popping out to a calendar, an online retail store, etc.
In this article we'll discuss:
NOTE: In any script section where an agent accesses an external website, call recording will automatically turn off once the agent reaches that section. It will remain off for the duration of the call.
Creating a Page Break block
1
First we'll need to
create a new script block. From the left-side navigation panel, click the
Builder icon. Then, select the
Blocks.
2
From the Blocks list under Builder, scroll down to
Page break.
3
Left click and drag the block over to the center of the screen to drop it into the block builder.
4
On the
Field tab,
Block label will be blank.
Add a block label that will help you identify the section where you plan to use the page break.
5
Then, click
Save in the upper right corner.
Adding a Page Break block into a script section
1
Now, you'll need to build or edit the Section where the page break will be used. Click the
Builder icon from the left-side navigation panel, and select
Sections.
In this example, we will scroll down to Unassigned blocks and create a new section.
2
First, add a
Section name, and select a
Color from the dropdown list.
3
Then, left click and drag each Unassigned block over to the center of the screen to drop it into the section builder.
4
Continue to drag blocks into the section, and add your new
Page break script block last.
NOTE: If you are editing an existing section and plan to replace the final block with a Page break, drag and drop the block directly above the current final block to replace it.
5
Then, click
Save in the upper right corner. The Section is now ready for use in your script Workflow!
