How to Troubleshoot Google Sheets Issues
If you're configuring the Google Sheets integration, you'll also need to configure Custom Mappings. Custom Mappings allows the information that we gather on our side from callers to push through over to your worksheet, and populate in the corresponding columns. However, if your worksheet or Custom Mappings are not configured properly, you may see that the data doesn't send or match up correctly.
In this tutorial, we'll show you how to perform simple trouble shooting by setting up a Test sheet and using our Testing tool.
Once you verify the above is working, you will need to start with a fresh Google Sheet and gradually add mapping or enhancements one by one to see where the problem is. Continue using the Send Test tool and send data that way to troubleshoot any issues.