Calling Customers Back from the SAS Flex Portal
In SAS Flex, users are able to text and call their customers back right from their portal, completely free of charge. In this article, we will show you how to call customers back from the SAS Flex portal without needing to be near your phone.
Outbound calls from your portal will come from the SAS number associated with the inbound call script.
From the main Call Log, select the call you wish to view. A new page will open with the details of that specific call.
If the call is less than 30 days old, you will see a green Call the customer button on the Call Dashboard.
Clicking on that button will trigger an outbound call, displayed on the right side of the Call Details page. From this dial pad, you will have the ability to put the caller on hold, mute the call, and end the call.
In order for this feature to work, your computer needs to access a microphone.
Did You Know? When you're on the go, use the SAS Flex Mobile App to access call details, and click to call, text or email customers right from the app!