Calling Customers Back from the SAS Flex Portal

The SAS Flex portal offers a lot of great features for you and your staff to stay organized, streamline callbacks, and easily manage customer requests. Not only are you able to text customers right from your portal, you can click to call them as well! In this article, we will show you how to call customers back from the SAS Flex portal without needing to be near your phone.

Outbound calls from your portal will come from the SAS number associated with the inbound call script. In addition, usage on these calls is billed as patch time.

From the main Call Log, select the call you wish to view. A new page will open with the details of that specific call.

If the call is less than 30 days old, you will see a green Call the customer button on the Call Dashboard.

Clicking on that button will trigger an outbound call, displayed as a green box on the right side of the Call Details page. From this dial pad, you will have the ability to put the caller on hold, mute the call, and end the call.

In order for this feature to work, your computer needs to access a microphone.

Did You Know? When you're on the go, use the SAS Flex Mobile App to access call details, and click to call, text or email customers right from the app!