How do I update my payment method

Updating your payment method is easy! To update existing payment details, such as changing the expiration date on a credit card, you will need to contact Customer Service at 1-866-688-8912, or send us an email. To add a new form of payment to your account, follow these steps:

First, go to https://www.specialtyansweringservice.net/billing/ and log in to the payment portal with your username and password.

Once you are logged in, click on the  Gear icon located in the upper right corner of your screen.

Click on the Auto Pay Is On option at bottom of the drop down menu to find out which payment method you are currently using for auto pay.

NOTE: If you don't have auto pay turned on, this option will say Auto Pay Is Off.

Then, go back to the  Gear icon and select the form of payment you would like to add.

If you would like to add a credit card, select  Credit Card, then click the blue Add Credit Card icon on the right side of the page.

Fill in all of the fields, then click theSave Customer Profile icon at the bottom of the page.

If you would like to add a bank account, select  Bank Account, then click the green Add Bank Account icon on the right side of the page.

Fill in all of the fields, and check the box marked Private in the center of the page if you do not want other users to have access to this information.

Next, click the blue Save icon at the bottom right of the page.

Once you have updated your payment information, log out of the payment portal. Then, contact the Customer Service department so that a representative can establish your new form of payment as your monthly auto pay method. At that point, we can delete the previous payment method, or we can leave it on file for future use.

Note: If you are on our advanced service level, you can also update your billing information via the SAS Desk portal. For more instruction, click here.

For questions or assistance with editing your payment method, feel free to contact us!

Via phone at:

  • 1-866-688-8912

Via email at:

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