Configuring Start/Stop times for your on-call schedules

The Start / Stop Time for your on-call schedule denotes the time that your schedule changes over on any given day. For example, if your on-call rotation switches every Monday morning at 8:00 a.m., then you would select 8:00 a.m. as your Start / Stop Time. This tells the system that you have set a 24-hour period from 8:00 a.m. on any day to 7:59 a.m. on the following day.

So if you are a medical practice and have a doctor on call for Tuesday October 1st, they would be on-call from 8:00 a.m. on the 1st to 7:59 a.m. on October 2nd.

Now you may be thinking "Wait! The doctor is only on call starting at 5:00 p.m. until the office opens at 8:00 a.m. the next day?" That's perfect! If you're only transferring your calls to Specialty Answering Service after hours, like at 5:00 p.m., we would only be contacting the doctor between the hours you have the phone forwarded.

The screen below shows you where you'll be choosing your start/stop time from the add schedule pop-up. Once this is set and saved, it cannot be changed.

Most on-call schedules are Standard, meaning that the same employees are on during each 24-hour start/stop time window. However, with our system, you aren't locked into having a single employee or single group of employees for the entire 24-hour period. If you have multiple employees who will be on-call at various times throughout the day, like one HVAC technician on from 5:00 p.m. until 12:00 a.m. and another other from 12:00 a.m. to 8:00 a.m., you would create a Custom schedule.

Within a Custom schedule, you can set multiple blocks of time, as long as the schedule remains 24-hours from Start to Stop.

For more information on types of on-call schedules and how to build them, visit these articles:

• Building a Standard Reach Schedule
• Building a Custom Reach Schedule
• Building a Standard Patch Schedule
• Building a Custom Patch Schedule
• Building a Standard Email Only Schedule
• Building a Custom Email Only Schedule