Forwarding your Google Voice Number in SAS Flex

Forwarding your Google Voice number is easy on SAS Flex! The instructions below correlate to Google Voice's new interface. Once you are logged in to your Google Account, go to the website, and continue with these instructions.

If you are using Google Voice outside of the United States, it is not possible to forward your calls to SAS.

Add and verify a linked number.

To add a linked number:

Click the  settings gear icon at the top right of the Google Voice window.

On the next screen, you will see your Account details, including any devices or numbers you have.

If you are currently forwarded to any other number, or if there is a device with a phone number attached to it, click the  X to the right of the linked number, and in the dialog box that appears, click  DELETE.
IMPORTANT NOTE: Be sure not to click DELETE below your Google Voice number!
After any linked numbers have been deleted, click the + sign next to  NEW LINKED NUMBER.

A dialog box will open. Here, you will Enter the Forward Number provided by SAS.

You can find this number in your portal. Click on your User Icon, then select Settings. Under Telephony, select Numbers
When you are ready, click SEND CODE in the lower right corner of the dialog box.

If your Google Voice account requires an agent to press 1 accept the call, you should activate a DTMF Tone within your Number Settings.

Google Voice will send a text message through to the forward number with a 6-digit verification code. 
To retrieve the code, click on the SMS  Message icon on the left-hand navigation panel. The number of new SMS messages will be displayed on the icon until those messages are opened. 

On the next screen, you should see your  SMS Messages. Your Google Voice verification code will be listed as shown below.

Input the 6-digit code you see in your SMS Messages back into Google Voice. Then click Verify.

If the number was linked successfully, you will see the message  All linked up
Click Finish.
Once your line is forwarded, you should activate a DTMF Tone within your Number Settings, as most Google Voice accounts require an agent to press 1 to accept the call. If you are using an advanced IVR, you can activate the DTMF tone within the Greeting block instead.
Due to software integration issues, Google Voice may not connect on the first try. Check out this article for issues you may encounter when using Google Voice with SAS.
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