Forwarding your Google Voice Number in SAS Flex

Forwarding your Google Voice number is easy on SAS Flex! The instructions below correlate to Google Voice's new interface. Once you are logged in to to your Google Account, go to the website https://voice.google.com, and continue with these instructions.

If you are using Google Voice outside of the United States, it's not possible to forward your calls to SAS.

Add and verify a linked number.

To add a linked number:

1. Click the settings gear icon at the top right of the Google Voice window.

2. On the next screen, you will see your Account details, including any devices or numbers you have.

3. If you are currently forwarded to any other number, or if there is a device with a phone number attached to it, click the  X to the right of the linked number, and in the dialog box that appears, click DELETE.

IMPORTANT NOTE: Be sure not to click DELETE below your Google Voice number!

4. After any linked numbers have been deleted, click the + sign next to  NEW LINKED NUMBER.

5. A dialog box will open. Here, you will Enter the Forward Number provided by SAS.

You can find this number in your portal. Click on your User Icon, then select Settings. Under Telephony, select Numbers.

6. When you are ready, click SEND CODE in the lower right corner of the dialog box.

7. Google Voice will send a text message through to the forward number with a 6-digit verification code. 

8. To retrieve the code, click on your User Icon in your portal, and select Settings. Then, under Manage, select Audit Logs.

9. On the next screen, you should see SMS Log. This log shows you the last 7 days of inbound & outbound SMS messages.

10. Input the 6-digit code you see in the SMS Log back into Google Voice. Then click Verify.

11. If the number was linked successfully, you will see the message All linked up

12. Click Finish.

Due to software integration issues, Google Voice may not connect on the first try. Check out this article for issues you may encounter when using Google Voice with SAS.
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