How to Swap a Script Block From One to Another
When editing your script, you may want to switch out one script block for another. For example, if your script is currently using a regular Closing block but you want to use a Reach block instead, you can easily change the Block Type in a few simple steps.
NOTE: Not every script block will allow you to swap it out for another. For example, you will not be able to change a Greeting block into a Closing block.
1
Within SAS Flex, go to the
Builder icon on the left-side menu. Then select
Scripts.
2
From the Scripts page, select the script you would like to edit.
3
On the next page, you'll see your script workflow.
4
Locate and click on the script block you would like to switch out for another. In our example, we'll be swapping our Closing block for a Reach block, so we'll click on our
Closing block to edit.
5
When the script block pops up on your screen, you'll see the
Block Type in the upper left-hand corner.
6
Click on the
Block Type to expand the drop down menu. You'll see all of the available block options you can swap your current block for. We'll choose
Reach.
NOTE: Depending on the script block you've chosen, the available script block options you can switch it out with may differ.
7
Once the new block type is chosen, you'll need to configure it accordingly. Since we've chosen to use a Reach block, we'll need to choose a
Reach On-Call schedule from the Options menu. However, depending on what block you've chosen to switch out, the settings you'll need to configure may differ.
8
When you are finished editing the block, click
Save. You'll be taken back to the workflow page where you'll see your new script block has replaced your old script block.
