Learn About the Premium Queue Voicemail Add-On

As the leading live answering service in the industry, SAS takes pride in giving businesses a live voice to talk to 24/7. However, we understand that sometimes callers may want to just leave a voicemail if they don't have time to talk. With our premium Queue Voicemail add-on, callers can do just that.

Once activated, users can program up to 5 email addresses to receive voicemails, and view all voicemail interactions within their call log.

Users must be on our SAS Flex Billing platform in order to activate the Queue Voicemail Add-On. For pricing and purchasing information, see your Flex portal.

In this article we'll discuss:

Working with Press 1 Callback
Prompt Options
Activating the Queue Voicemail Add-On Feature
Removing the Queue Voicemail Add-On Feature

If both the Queue Voicemail and Transcription add-ons are enabled, your voicemail messages will be transcribed as well.

Working with Press 1 Callback

The Queue Voicemail add-on works in tandem with our free Press 1 call back feature. With that feature, callers have the option to press 1 for a call back, press 2 to continue waiting, or press 3 to receive a text back instead of a call. These options can be configured in any manner of ways, but by default our system uses the following prompt:

"Your current wait time is [queueTime] minutes. To reserve your place in line, please press 1 for a return call. To wait for an agent, please press 2 or continue to hold."

Prompt Options

Once the Queue Voicemail feature has been activated on an account, users can update the Press 1 callback feature to include a Press 9 option, which would prompt the caller to leave a voicemail instead. Users can record their own greetings via the Greeting Library, use the Text to Speech feature to type in their own prompt, or they can download any of the sample audio files listed below and upload them to the portal.

"Thank you for calling. Press 9 to leave us a voicemail. If you would like to wait for an agent, press 2 or continue to hold." Download this sample here
"To reserve your place in line, press 1. To chat with us via text, press 3. To leave a voicemail, press 9. If you'd like to wait for an agent, press 2 or continue to hold." Download this sample here.
"Thank you for calling. To receive a text from us, please press 3. To leave a voicemail, press 9. To continue waiting for an agent, press 2." Download this sample here.
"To reserve your place in line, press 1. To leave a voicemail, press 9. To continue waiting, press 2 or continue to hold." Download this sample here.

These are just a few examples of how you can utilize both the Press 1 Callback feature as well as the Queue Voicemail add-on. How you choose to use it is up to you!

How to Activate the Queue Voicemail Add-on

Within SAS Flex, go to your User icon in the upper right-hand corner and click Settings.

On the main Settings page, scroll down to the Telephony section and select Numbers.

Select the number you want to add the Queue Voicemail feature to.

From the Number Settings page, select the Voicemail tab. Then click the Activate it button.

Within the pop-up, add the email address you want to receive voicemails and use the toggle to agree to the service terms. Then click the Buy button. Your account will be invoiced immediately and you can begin using this feature.

Once active, the Queue Voicemail feature will become operational within your Number Settings. Here you can add additional emails to receive voicemails and update the recorded greeting that plays for the caller after they've selected to leave a voicemail.

Additionally, once the Queue Voicemail add-on has been activated, you will also be given access to view all voicemails via the Call Log. From your portal, navigate to the main call log and scroll down to the Call History section. Then click the Voicemails tab as shown below.

From here you can listen to voicemails by clicking the adjacent play button.

How to Remove the Queue Voicemail Add-on

In SAS Flex, click on your user icon in the upper right-hand corner. Then select Billing.

From the Manage Billing page, click the Add-ons tab. You will then see which add-ons you currently have activated. To de-activate the feature, click the check box next to the add-on you wish to remove.

Within the pop-up window, you will need to click the Downgrade Voicemail button to deactivate. The billing change will be reflected on your next monthly invoice.