How to Edit a Script on SAS Flex
SAS gives users complete control over how their calls are handled, and editing your script is easy with SAS Script Builder tool! Scripts are comprised of Script Blocks and Script Sections. In this article we'll show you a couple different ways in which you can edit both Blocks and Sections.
In this article we'll discuss:
Editing Existing Script Blocks from the Block Library
1
Within SAS Flex, click on the
Builder icon from the menu on the left. Then select
Scripts.
2
On the next page, click on the
Block Library tab to view all of your existing blocks. In our example, we'll be editing the
Closing - AOC block.
3
Once you click on the block, it will pop-up on your screen. You can then edit it accordingly, including updating the language, adding notes, etc. In this case we want to update the language to let callers know calls will be returned within 24 hours.
4
When you are finished, click
Save in the bottom right-hand corner. You'll be taken back to the block library. To preview your script changes, check out
this article.
For more information on how to add or remove script blocks, check out
this article.
Editing Existing Script Blocks from the Script Workflow
You can also edit script blocks directly from the script workflow.
1
Within SAS Flex, click on the
Builder icon from the menu on the left. Then select
Scripts.
2
On the main
Scripts page, select the Script you would like to edit.
3
On the main workflow page, locate and click on the script block you would like to edit. In our tutorial, we want to edit our
Phone Number block to gather a cell phone number in addition to the main number we are currently gathering.
4
To edit the block, click on the highlighted
main_phone_number field as shown below. Depending on which block you want to edit, you'll want to click on the associated field.
5
When the block opens up on your screen, you can edit it accordingly. In this case, we will use the toggle next to
Ask for Cell Number to activate that option. Feel free to adjust the language as desired.
6
When you are finished, click
Save. You'll be taken back to the script workflow where you can view your the new updates. To preview your script changes, check out
this article.
For more information on how to add or remove script blocks, check out
this article.
Editing Existing Script Sections from the Section Library
1
Within SAS Flex, click on the
Builder icon from the menu on the left. Then select
Scripts.
2
On the next page, click on the
Section Library tab to view all of your existing sections. In our example, we'll be editing the
Calling for Sales section.
3
Once you click on the section, it will pop-up on your screen. You can then edit it accordingly, including
adding or removing blocks, updating the language in blocks, changing the section name and color, etc.
4
In this case we want to update the section by removing the Email block. Hover over the applicable script block and click the
X to remove.
5
When you are finished, click
Save in the bottom right-hand corner. You'll be taken back to the section library. To preview your script changes, check out
this article.
For more information on how to add or remove script sections, check out
this article.
Editing Existing Script Sections from the Script Workflow
1
Within SAS Flex, click on the
Builder icon from the menu on the left. Then select
Scripts.
2
On the main Scripts page, select the Script you would like to edit.
3
On the main workflow page, locate and click on the script section you would like to edit. In our tutorial, we want to edit our
Warm Transfer section to remove the Email block.
4
To edit the section, hover over the top of the section and click the
gear icon to edit.
5
Once you click on the section, it will pop-up on your screen. You can then edit it accordingly, including
adding or removing blocks, updating the language in blocks, changing the section name and color, etc. In this case we want to update the section by removing the Email block. Hover over the applicable script block and click the
X to remove.
6
When you are finished, click
Save in the bottom right-hand corner. You'll be taken back to the script workflow where you can view your the new updates. To preview your script changes, check out
this article.
For more information on how to add or remove script sections, check out this article.
For more information on how to add or remove script sections, check out this article.