Viewing the IVR Log in the SAS Flex Mobile App
If you've configured an Advanced IVR, you can track all IVR interactions via the IVR Log within your SAS Flex mobile app. Similarly to your regular call log, the IVR log will display the timestamp, length, caller ID and outcome of every interaction.
1
Within your SAS Flex Mobile App, tap the menu icon in the upper left-hand corner and tap
IVR Log.
2
On the next screen, you'll see all IVR interactions for the last 7 days. Tap on any call to bring up the call details including the Timestamp, Outcome, Caller ID, Call Duration, and the IVR name.
If your IVR includes a
Voicemail option, you will be able to listen to the voicemail. Otherwise, no call recordings will be available within the IVR log.
3
To change the date range, tap on the filter in the upper right-hand corner and select the applicable filter.
