Setting Business Hours in an Advanced IVR
Whether you're utilizing an Advanced IVR for
Date/Time Routing or you simply want a different greeting to play based on the time of call, knowing how to enable your Business Hours within an IVR is important. This quick tutorial will show you how!
1
Within SAS Flex, go to the Builder icon on the left navigation panel and select IVRs. Then, click on the IVR you wish to update.
2
From the IVR Workflow page, select the Gear icon in the upper right-hand corner.
3
In the pop-up window, use the toggle to activate Business Hours. Then, select your Business Hours Set from the drop down. When you are done, click Save.
