I will be out of the office. What information should I give customer service?

Many call handling and message delivery changes can be made on your own by following the instructions in the tutorials listed below. You can also visit our helpdesk for additional articles and information.

• How to Change Where Your Messages are Being Sent
• How to Change a Transfer Number in Your Script
• How to Change the Transfer Number in a Profile
• How to Assign a Call Path to a Specific Profile

If you need to update your on-call schedule and you are using the On-Call App, you can make these updates on your own. Otherwise, please contact the Customer Service department with your changes at least a week ahead of time, as changes may take anywhere between 3 and 5 business days. 

For last-minute or emergency changes, you can set temporary instructions in your script that the operators will see each time a call comes in on your line. If you have downloaded our app, there is no need to contact Customer Service to submit your instructions. You can simply set protocol changes with an automated expiration from within the app.