How can I submit account or script changes?
You can submit changes by phone at 1-866-688-8912 during our regular business hours, by email, or by submitting a support ticket. In addition, you can also edit your script at any time by accessing the call script builder. For customers on our Flex platform, please refer to these help desk articles.
When contacting support via phone, be sure to have any of the following pieces of information so that we can verify you:
- SAS Account Number: This can be found in your Welcome email as well as in the line items on your invoice.
- Forward Number: This is not the number you forward to SAS - it is the number SAS gave you to forward to. If you do not know this number offhand, you can log in to the portal to retrieve it.
- Support Ticket Number: This can be found at the bottom of any support case that you have received.
- Last 4 digits of the credit card on file
- Invoice Number
NOTE: Please do not call your forward number to submit script changes. Operators are not able to make changes to your script, and all changes must go through our Customer Service department. Programming fees may apply.