How is my bill calculated on Legacy billing?

Legacy accounts are billed on the 1 st of each month. Payment is due by the 21st of each month (auto pay is also processed on this date). That allows approximately 3 weeks for you to review your invoice and contact us about any questions you may have prior to your payment being processed.

SAS pre-bills for the next month’s base rate. This amount is determined by which calling plan you are on. In addition to this amount, invoices will include any overages from the previous month. For example, if your plan’s base rate is $239 per month, and you incurred $30 in overage charges during a billing cycle, then the amount due will be $239 plus $30.

NOTE: If you are on our Flex Billing platform, please refer to this article for more information on how your bill will be calculated.


  • You can pay by credit card or by an alternate method as long as we receive payment before the 21st of the month.
  • Advanced IVR, voicemail, and call patching services are subject to a low per-minute rate. You can see our per-minute pricing information here.
  • Programming fees may be charged for numerous or complex updates.
  • The first U.S.-based local or toll-free number is provided by SAS free of charge. Additional numbers are billed at $10/month.
  • Call recording, and text and email messages are free of charge.


  • We require that your first invoice is paid by credit card. After the first invoice, you can pay by an alternate method as long as we receive payment before the 21st of the month.
  • Call patching, text, email and fax messages are billed as one call count for each action.
  • The first U.S. based local number is provided by SAS free of charge. Additional numbers/lines are billed at $10.
  • Call recording is not available on per-call plans.

Additional Details (for both Per-Minute and Per-Call accounts):

If you no longer want to be on SAS’ autopay program, your account must meet certain qualifications:

  • You must not have an open balance on your account.
  • You must be a customer in good standing with SAS for at least 6 months.
  • You are not eligible to be removed if your allowance is 2500 or above.

For information on your account, questions regarding invoices or payment, or to request changes to your plan, please contact our Customer Service department:

Via phone at:

  • 1-866-688-8912

Via email at:

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